We’re here to help
Customer Help
Answers to the questions we hear most. Still need help? Email [email protected].
Orders and delivery
How will I receive my order?
By email, as a PDF prepared for you from the details you entered on the product page.
How long does it take?
Most orders arrive within 24–48 hours. Some services take longer, such as the birth chart (2–3 business days), and some offer faster delivery; each product page states its timing.
My reading hasn’t arrived. What should I do?
First check your spam, junk and promotions folders. If it is still missing after the time shown on the product page, write to [email protected] with your order number and we will resend it.
I made a mistake in the names or dates. Can I fix it?
Yes. Write to [email protected] as soon as possible with your order number and the correct details, before Luna starts working on your order.
Where can I see my orders?
Sign in and open My Account → Orders.
Payments
Which payment methods do you accept?
Credit and debit cards through Stripe, Apple Pay and Google Pay.
Is my payment secure?
Yes. Payments are processed by Stripe, and your card number is never stored on our website.
Do you have a discount for first orders?
Yes. Use the code LUNA10 at checkout for 10% off your first order.
Guarantee and privacy
What if I’m not satisfied?
Our 30-day guarantee covers you: if you’re not satisfied for any reason, write to [email protected] within 30 days of your order.
Do spells have a special guarantee?
Some spells include a free re-casting if nothing changes within 12 months. When a spell includes it, its product page says so.
Is my information private?
Yes. Your details are kept confidential and are only used to prepare your order. Read our Privacy Policy.
Are readings a substitute for professional advice?
No. Readings are for guidance and personal reflection and do not replace legal, medical or psychological advice.